Regent Berlin
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Fatos rápidos
Check-in a partir das: | 15:00 |
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Check-out até as: | 12:00 |
Comodidades
Mais informações sobre Regent Berlin
Regent Berlin
Location Dreaming about a first-class hotel? Welcome to hotel «Regent Berlin» is located in Berlin. This hotel is located in the center of the city. Before going to bed, you can walk around the main landmarks of the city. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Französische Strasse, Galeries Lafayette and Deutsche Bank KunstHalle. At the hotel You can stop by the bar. Taste the local cuisine and have a rest in the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Free Wi-Fi on the territory will help you to stay on-line. Specially for tourists who travel by car, there’s a parking zone. The following services are also available for the guests: a massage room, a sauna and a spa center. Sports fans are going to love a fitness center and a gym. You won’t be bored as at the hotel you will find a barbeque area. You can arrange a business meeting, a board meeting, and even a job where_kind+ as there is a business center, a conference hall, event facilities. Want to have an excursion? Consult the tour assistance desk of the hotel. Take your pet with you. Pets are allowed. For the free movement around the city, the hotel offers a transfer for you. Accessibility: there is an elevator/lift. At the guests’ disposal, there’s also a laundry, dry cleaning, ironing, press, a safe-deposit box and a concierge. The staff of the hotel speaks English, Spanish, German and French. Room amenities The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.
Classificações e avaliações
Avaliações dos viajantes
Comentário: 5 de dez. de 2024
Data da estadia: dez. de 2024
Beautiful grand hotel in heart of Berlin.
This hotel is truly 5*, it exudes old school glamour.
Fabulous staff, beautiful lobby and Christmas tree and flowers.
Impressive Breakfast in the lovely restaurant which had a real fire burning, with buffet options and then you can order eggs, pancakes etc.
Room was large and had every amenity. Housekeeping brilliant, turn down service at night if wanted.
Sauna (men’s and women’s separate) large and welcome after a chilly day in Berlin. Fitness centre basic but fine for me (treadmills, bikes, free weights up to 40lb, yoga mats, a multi gym machine).
Amazing location, easy walking distance to Checkpoint Charlie, brandenburg gate and Xmas markets at Museum island.
Comentário: 10 de nov. de 2024
Data da estadia: ago. de 2024
One of the best in Berlin
Resposta do hotel
Comentário: 11 de novembro
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
AU
Comentário: 14 de out. de 2024
Data da estadia: out. de 2024
Wonderful stay in a beautiful hotel
Housekeeping kept the room spotless
The rooms are lovely and the beds so comfy - I slept so well
I use a wheelchair and the bathroom was good for me and the room had plenty of room
It’s in a good location as I was able to zip up Unter den Linden to the Brandenburg Gate and good shopping nearby - including a great chocolate shop
Unfortunately the hotel is closing in December- it’s a shame as it is so nice to stay in an unique and Individual hotel
Resposta do hotel
Comentário: 11 de novembro
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
Comentário: 1 de out. de 2024
Data da estadia: ago. de 2024
Excellent
Resposta do hotel
Comentário: 11 de novembro
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Regent Guest Service Team
CN
Comentário: 14 de set. de 2024
Data da estadia: set. de 2024
Disappointing
Check-in and welcome was bad. I arrived late (around 10:30pm) and check in was rushed. No welcome letter, no mention of what room I was having, no acknowledgement of my diamond elite status, all of which are pretty standard in IHG properties. I was given a room card, shown the restaurant for breakfast and the lifts and that’s it. I asked what room I had and was told it was an upgraded premium room. Not sure what that meant, there is no “premium room”category in the hotel as far as I can tell. I arrived in the room and there was no welcome note, no welcome amenity, nothing. I decided to make a cup of tea but the nespresso machine was not working (flashing red lights after 5 minutes of very loud noises). I called reception for help but there was no answer. I gave up after 3 failed attempts to reach reception and went to bed.
The day after, I went to reception to mention the broken nespresso machine and enquired whether there was any mistake as I did not even receive a welcome note and didn’t know what room type I was given. They said I should have received a letter at check in and a welcome amenity in the room. They did not know why things had gone wrong but they would check. They apologised for not answering the phone and speculated that I called at the change of shifts hence there was no answer. I was also advised that the nespresso machine needed the water tank very full. They mentioned that they do normally upgrade diamond elite members but did not comment further.
They immediately sent a kettle to the room just in case and a welcome tray (which was nice though including some fruit that had seen better days). Apparently, the welcome tray had been put in the wrong room the night before. No welcome letter was provided.
In the afternoon I tried to make a coffee in between meetings (making sure I fill the water tank to the max) but it still didn’t work and ended up flashing red again after some very loud noises. I went downstairs to reception and asked for a replacement nespresso machine. I was told I needed to ensure there is not too much water in the water tank! I just asked for the machine to be replaced. But I then had to leave the room for a meeting so no coffee.
The machine was later seen to and on my second day I finally managed to have a coffee.
I stayed a total of 3 nights. Despite the issues I had raised, at no point did anyone check in to see if everything was OK. I still don’t know what room I had and I must add that despite requesting a room away from the elevator, it was so close, you could actually see the lift when you opened the room door.
This is not a bad hotel. Even the classic rooms (which I believe is the room I had) are spacious, clean and well laid out despite looking dated. The breakfast area is delightful and most of the staff I interacted with were lovely. However, the service I received was far off 5 star standards. The basic nature of the issues I encountered and the complete lack of follow up evidencing the slightest interest in whether I was enjoying my stay is just not acceptable at this end of the market and price range. It certainly did not make my stay particularly enjoyful or justify the nightly rate.
I would not choose to return to Regent Berlin. It hasn’t filled me with confidence about the Regent brand on the whole either (marketed as the epitome of luxury) but as a loyal IHG customer I might give other Regent properties the benefit of the doubt, albeit with toned down expectations.
Resposta do hotel
Comentário: 18 de setembro
It was a great pleasure to welcome you to the Regent Hotel, Berlin.
We certainly value your patronage and trust, and we thank you for taking the time to share your most recent experience at the Regent Hotel with us.
Obviously we are saddened to read that we have dropped the ball and multiple occasions during your recent stay and your experience fell below your expectations.
We have taken good note of your comment regarding the IHG One Rewards member recognition and the challenges you have experienced with the Nespresso machine in your room.
Having said that, we are actively addressing this concerns with our front office team to insure we prevent such negative member recognition from happening again in the future.
Moreover, we make sure our engineering department is replacing the Nespresso machine in your room to provide the perfect coffee experience to our guests.
Indeed, it is only with your feedback that we strive to achieve operational excellence and do hope to restore your trust and confidence in us and in our services.
It is gratifying to know that globally you have enjoyed the specious room, the breakfast buffet and the genuine service of our restaurant team.
They are very much committed to serve with sincerity, care and passion in order to ensure each guest has a memorable stay and experience.
Your personal recognition towards the sincere efforts of our restaurant team has been acknowledged and is very much appreciated.
I will personally ensure that your praise on their genuine hospitality is shared with them. I'm confident they will be delighted to know that their passionate hospitality is being recognized by you.
Once again, I would like to thank you for your patronage and trust, and certainly regret your disappointment with this recent visit.
We certainly hope that we will have the opportunity of welcoming you back again in a not too distant future.
Should you have any further questions or concerns, please do not hesitate to contact us directly.
Kind regards,
Alexander Appel
Front of House Manager
Regent Hotel, Berlin
Extraordinária localização
Charlotte And Fritz, Charlottenstraße 49, Mitte, Berlim, 10117, Alemanha|A 0,84 km de Friends forever galerie
10 coisas para fazera 0,89 km
Transportea 13,06 km
Aeroportoa 18,24 km
Check-in e check-out
Check-in a partir das:
15:00
Check-out até as:
12:00
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