Grupotel Orquidea
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Fatos rápidos
Check-in a partir das | 14:00 |
|---|---|
Check-out até | 11:00 |
Café da manhã | Café da manhã disponível |
Animais de estimação | Animais de estimação não são permitidos |
Crianças | Crianças são bem-vindas neste hotel |
Comodidades
Wi-Fi
Ar-condicionado
Piscina
Academia
Spa
Recepção 24 horas
Mais informações sobre Grupotel Orquidea
Grupotel Orquidea
À beira-mar, Grupotel Orquidea oferece acomodação 4 estrelas em San Agustín e oferece piscina ao ar livre, jardim e restaurante. Com bar, este hotel está perto de várias atrações famosas.
Classificações e avaliações
Limpeza4,0
Localização3,5
Serviços4,0
Quartos4,0
Preço4,0
Qualidade do sono4,0
Avaliações dos viajantes
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Comentado pelos viajantes
Em família
Comentário: 20 de fev. de 2025
Family all inclusive vacay
Perfect Family hotel
All inclusive package was so good!
Best hotel food I’ve ever had!
Hotel was clean, kids club amazing, area is very nice (but windy).
Our room was a bit too crowded for a family, and the cleaning of it was varying, but we didn’t spend much time there anyway.
Shower pressure was off and on.
All inclusive package was so good!
Best hotel food I’ve ever had!
Hotel was clean, kids club amazing, area is very nice (but windy).
Our room was a bit too crowded for a family, and the cleaning of it was varying, but we didn’t spend much time there anyway.
Shower pressure was off and on.
Resposta do hotel
Comentário: 23 de fevereiro
Dear Vecilie
Thank you for your lovely review! We're thrilled to hear that you had a fantastic all-inclusive family vacation and that you enjoyed the food, kids club, and cleanliness of the hotel.
We appreciate your feedback regarding the room size, cleaning consistency, and shower pressure. Your comments help us improve, and we’ll certainly take them into account.
We hope to welcome you and your family back again soon for another great stay!
Kind regards,
Ulrica Andersson,
Hotel Manager Assistant
Thank you for your lovely review! We're thrilled to hear that you had a fantastic all-inclusive family vacation and that you enjoyed the food, kids club, and cleanliness of the hotel.
We appreciate your feedback regarding the room size, cleaning consistency, and shower pressure. Your comments help us improve, and we’ll certainly take them into account.
We hope to welcome you and your family back again soon for another great stay!
Kind regards,
Ulrica Andersson,
Hotel Manager Assistant
Sozinho
Comentário: 10 de jan. de 2025
Data da estadia: jan. de 2025
Best Inma Balanos at Orquidea hotel!!!
The hotel is located in a beautiful palm park. The rooms are large and comfortable and the beds wide and soft. It is very clean and and room staff very polite and helpful. The food is very good. The restaurant offers a breakfast and dinner buffet with a wide range of starters, hot dishes and desserts. For active people there are several swimming pools, spa and gym. I love it here because of the nice staff that I can also practice my Spanish with.I especially like Inma Balanos who is extremely nice, has easy laughter and talks nicely with guests. She is of course very good in her work. I highly recommend this hotel which I visit several times a year.
Resposta do hotel
Comentário: 12 de janeiro
Kära gäst,
Tack så mycket för din underbara recension! Vi är glada att höra att du trivs hos oss på Hotell Orquidea . Det är alltid vårt mål att erbjuda en bekväm och minnesvärd upplevelse för våra gäster, och det gläder oss att du uppskattar våra rymliga rum, bekväma sängar, och den goda maten i vår restaurang.
Vi är också mycket stolta över vår personal, och det är fantastiskt att höra att Inma Balanos har bidragit till att göra din vistelse extra speciell. Vi kommer att se till att hon får ta del av dina vänliga ord.
Vi ser fram emot att välkomna dig tillbaka flera gånger om året och hoppas att varje vistelse blir lika trevlig som den senaste. Tack för att du rekommenderar vårt hotell!
Med vänliga hälsningar,
Ulrica Andersson,
Hotel Manager Assistant
Tack så mycket för din underbara recension! Vi är glada att höra att du trivs hos oss på Hotell Orquidea . Det är alltid vårt mål att erbjuda en bekväm och minnesvärd upplevelse för våra gäster, och det gläder oss att du uppskattar våra rymliga rum, bekväma sängar, och den goda maten i vår restaurang.
Vi är också mycket stolta över vår personal, och det är fantastiskt att höra att Inma Balanos har bidragit till att göra din vistelse extra speciell. Vi kommer att se till att hon får ta del av dina vänliga ord.
Vi ser fram emot att välkomna dig tillbaka flera gånger om året och hoppas att varje vistelse blir lika trevlig som den senaste. Tack för att du rekommenderar vårt hotell!
Med vänliga hälsningar,
Ulrica Andersson,
Hotel Manager Assistant
Em família
Comentário: 10 de nov. de 2024
Data da estadia: out. de 2024
Mixed but honest review
Before I start, I just want to say that I think we were just unlucky with our holiday here and that the problems we did encounter were treated seriously by the hotel staff.
We arrived around 11pm ish on a Friday night. The flight and transfer from the hotel has been fine. The hotel had left a very simple cold buffet out for late arrivals. Our room was on the fifth floor and had a beautiful view of the coast. Unfortunately my daughter had an accident in the bed and the following morning, we informed the reception team who said they'd fix it straight away. The first day was very windy and the pool was cold.
We went down to dinner on either the first or second night of our stay and the dining room was chaos. It was exceptionally busy, I'd never seen anything so manic in my life. We tried to find a table and eventually did. I went into the buffet area and struggled to get any food. Queues were being ignored, kids just wandering aimlessly dropping food and pushing in front of people. Even some of the adults did not have any common sense or manners. The kitchen and waiting staff were understaffed and stressed. I managed to get two slices of pizza and took them back to the table but by that point the pizza was cold and I was very reluctant to 'go back into' the bedlam in the restaurant. My son, aged 9, has autism and the noise, atmosphere and chaos were quickly having an effect on him. So we left the cold pizza and went to a restaurant in the square across the road. When we complained to the reception staff we were told that it was peak season and it was a crossover evening between guests leaving and arriving. Either way, it was utter bedlam, bordering on dangerous. My husband spoke to Ulrica the following day and she offered for us to eat in the à la carte restaurant next door, which was far quieter. We still ate from the buffet restaurant but carried our food through. It was much better and far quieter. To be honest, the restaurant was never quite that busy again but mealtimes were causing a lot of anxiety for my son so we stuck to the alternative plan. The restaurant staff worked hard but just couldn't keep up with cleaning the tables to make space.
The following day we noticed a leak from the ceiling of the area just outside the shower. Water was just streaming down the ceiling, past the fuse box, creating a puddle on the floor. While I took the kids to eat in the restaurant, my husband spoke to the reception team. Naomi, the TUI rep did a fab job of getting us moved. David, the hotel manager was happy for us to move the following morning but we did not think it was safe. When we returned to the room to pack up our things, there was a maintenance guy fixing the issue. Apparently the air conditioning unit had leaked. He wasn't too worried about the safety but we were. We were moved to a junior suite which was a nice upgrade, now with a view over the main part of the hotel. It was a little noisy when the show was on but we weren't that fussed.
We had asked for a late check out as our outgoings flight back to the UK was not until 10pm. At first, reception could not guarantee this. We were very worried about not having a base on the last day. As a family with an autistic child we need routine.
When we asked Ulrica if we could be reimbursed for the meal we had to buy across the road after the restaurant saga, Ulrica offered to honour us a late check out free of charge. So we moved rooms a third time (the junior suite was needed on Friday) to a room in the Tres Vidas part of the complex. This small apartment was lovely and in hindsight, would have suited us much better as a family - sorting out our own food and routine.
When we returned to the UK, we soon realised we had left my daughter's precious teddy bear in the second room. We were all very upset but thanks to the efforts of the hotel reception team (Fer, Adrián, Dina and Regina) the teddy was tracked down. A kind lady then transported the teddy back to the UK for us.
So, to summarise:
Positive: hotel grounds, pools, proximity to the beach, nice little walks nearby, proximity to airport, taxis readily available, staff generally very helpful, tasty piña coladas.
Negative: restaurant too busy, food choice sometimes poor, entitlement of other guests (I know that's not the hotels fault), pool was cold, pool bar food was limited.
Would we return? If you'd had asked me at the beginning of our stay, I'd have said 'no' but if we did return it would be to the Tres Vidas, self-catering/ half board area.
Although this wasn't the best holiday we've had as a family, Ulrica, David and Naomi, as well as other staff (Fernando in reception) did what they could to rectify things. We now realise that as a family the all inclusive holiday just does not suit our needs, mainly because we need flexibility to address the needs of our son. Thanks to the staff for their support and never say never if we can get Room 299 in Tres Vidas next to the beach and chiringuito!
We arrived around 11pm ish on a Friday night. The flight and transfer from the hotel has been fine. The hotel had left a very simple cold buffet out for late arrivals. Our room was on the fifth floor and had a beautiful view of the coast. Unfortunately my daughter had an accident in the bed and the following morning, we informed the reception team who said they'd fix it straight away. The first day was very windy and the pool was cold.
We went down to dinner on either the first or second night of our stay and the dining room was chaos. It was exceptionally busy, I'd never seen anything so manic in my life. We tried to find a table and eventually did. I went into the buffet area and struggled to get any food. Queues were being ignored, kids just wandering aimlessly dropping food and pushing in front of people. Even some of the adults did not have any common sense or manners. The kitchen and waiting staff were understaffed and stressed. I managed to get two slices of pizza and took them back to the table but by that point the pizza was cold and I was very reluctant to 'go back into' the bedlam in the restaurant. My son, aged 9, has autism and the noise, atmosphere and chaos were quickly having an effect on him. So we left the cold pizza and went to a restaurant in the square across the road. When we complained to the reception staff we were told that it was peak season and it was a crossover evening between guests leaving and arriving. Either way, it was utter bedlam, bordering on dangerous. My husband spoke to Ulrica the following day and she offered for us to eat in the à la carte restaurant next door, which was far quieter. We still ate from the buffet restaurant but carried our food through. It was much better and far quieter. To be honest, the restaurant was never quite that busy again but mealtimes were causing a lot of anxiety for my son so we stuck to the alternative plan. The restaurant staff worked hard but just couldn't keep up with cleaning the tables to make space.
The following day we noticed a leak from the ceiling of the area just outside the shower. Water was just streaming down the ceiling, past the fuse box, creating a puddle on the floor. While I took the kids to eat in the restaurant, my husband spoke to the reception team. Naomi, the TUI rep did a fab job of getting us moved. David, the hotel manager was happy for us to move the following morning but we did not think it was safe. When we returned to the room to pack up our things, there was a maintenance guy fixing the issue. Apparently the air conditioning unit had leaked. He wasn't too worried about the safety but we were. We were moved to a junior suite which was a nice upgrade, now with a view over the main part of the hotel. It was a little noisy when the show was on but we weren't that fussed.
We had asked for a late check out as our outgoings flight back to the UK was not until 10pm. At first, reception could not guarantee this. We were very worried about not having a base on the last day. As a family with an autistic child we need routine.
When we asked Ulrica if we could be reimbursed for the meal we had to buy across the road after the restaurant saga, Ulrica offered to honour us a late check out free of charge. So we moved rooms a third time (the junior suite was needed on Friday) to a room in the Tres Vidas part of the complex. This small apartment was lovely and in hindsight, would have suited us much better as a family - sorting out our own food and routine.
When we returned to the UK, we soon realised we had left my daughter's precious teddy bear in the second room. We were all very upset but thanks to the efforts of the hotel reception team (Fer, Adrián, Dina and Regina) the teddy was tracked down. A kind lady then transported the teddy back to the UK for us.
So, to summarise:
Positive: hotel grounds, pools, proximity to the beach, nice little walks nearby, proximity to airport, taxis readily available, staff generally very helpful, tasty piña coladas.
Negative: restaurant too busy, food choice sometimes poor, entitlement of other guests (I know that's not the hotels fault), pool was cold, pool bar food was limited.
Would we return? If you'd had asked me at the beginning of our stay, I'd have said 'no' but if we did return it would be to the Tres Vidas, self-catering/ half board area.
Although this wasn't the best holiday we've had as a family, Ulrica, David and Naomi, as well as other staff (Fernando in reception) did what they could to rectify things. We now realise that as a family the all inclusive holiday just does not suit our needs, mainly because we need flexibility to address the needs of our son. Thanks to the staff for their support and never say never if we can get Room 299 in Tres Vidas next to the beach and chiringuito!
Resposta do hotel
Comentário: 20 de novembro
Dear family,
Thank you for your thoughtful and honest feedback. I’m truly sorry for the challenges you faced during your stay, especially with the dining experience and the room issues. We understand how important it is to feel comfortable and accommodated especially when traveling with children who have specific needs. I’m glad I could assist in finding solutions, and it’s wonderful to hear that you enjoyed the hotel grounds, the pools and the Tres Vidas area.
It was also our pleasure to reunite your daughter with her precious teddy bear—these little things mean so much, and I’m happy we could help. Your suggestions are very valuable to us, and we’ll continue working to improve the overall comfort for our guests.
If you decide to return, please feel free to reach out to me directly—I’d love to help make your next stay as smooth and enjoyable as possible.
Greetings from the team and particularly from David, Fer, Adrian, Dina and myself!
Warm regards,
Ulrica Andersson,
Hotel Manager Assistant
Thank you for your thoughtful and honest feedback. I’m truly sorry for the challenges you faced during your stay, especially with the dining experience and the room issues. We understand how important it is to feel comfortable and accommodated especially when traveling with children who have specific needs. I’m glad I could assist in finding solutions, and it’s wonderful to hear that you enjoyed the hotel grounds, the pools and the Tres Vidas area.
It was also our pleasure to reunite your daughter with her precious teddy bear—these little things mean so much, and I’m happy we could help. Your suggestions are very valuable to us, and we’ll continue working to improve the overall comfort for our guests.
If you decide to return, please feel free to reach out to me directly—I’d love to help make your next stay as smooth and enjoyable as possible.
Greetings from the team and particularly from David, Fer, Adrian, Dina and myself!
Warm regards,
Ulrica Andersson,
Hotel Manager Assistant
Em família
Comentário: 5 de set. de 2024
Data da estadia: set. de 2024
Professionalism,family,quality
We went with the family and it was a success.
The treatment from arrival to farewell has been amazing thank you very much to the whole reception team.
D.Fernando and savior of what
Best in the chain are safe values of quality and professionalism.
The food is very good
Themed every day and good quality.
No doubt about things like this we will be back next year
The treatment from arrival to farewell has been amazing thank you very much to the whole reception team.
D.Fernando and savior of what
Best in the chain are safe values of quality and professionalism.
The food is very good
Themed every day and good quality.
No doubt about things like this we will be back next year
Casal
Comentário: 5 de mar. de 2025
Go to an H10, Rui or Melia
Great location and close to the airport so transfer time is good. Hotel on beach but area is a little remote. Restaurant food repetitive. Main restaurant seating is mainly for 4 or 6 so you are most likely to need to share. Minimal 2 seaters available but quickly taken. Animation, reception and maid service excellent but waitresses and bar staff wished they were somewhere else from their service skills. One themed restaurant, the Taverna is only available to book once during a 7 night stay and is available on All inclusive. However, the other themed restaurant and Thea’s coffee shop are not included with all inclusive and only have a 25% discount. This is not the case at Rui and Melia hotels. The main entertainment area is open to the elements on one side (cold during early March so bring a warm top). The area ia a problem when heavy rainfall is evident as the roof and windows all let in water and so numerous buckets and cloths are evident. Tui need to do better.
Localização
Urb. Bahía Feliz Gran Canaria, C. Viejos Tendereteros, s/n, Bahia Feliz, 35100, Espanha|A 0,33 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:00
Check-out até as:
11:00
Bom saber
Crianças são bem-vindas neste hotel
1 anos ou menos
Crianças podem usar camas extras gratuitamente.
Animais de estimação não são permitidos
Café da manhã disponível
Preço do café da manhã
Entre em contato com o hotel para informações sobre preços
Cardápio do café da manhã
Buffet
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Formal attire is required for dinner. Men must wear long pants and long-sleeved shirts to gain access to the restaurant. Reservations of 5 rooms or more may be subject to different conditions and additional supplements. When booking 5 rooms or more, different policies and additional supplements may apply.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
O hotel aceita as seguintes formas de pagamento: 
Cash
Grupotel Orquidea: perguntas frequentes
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