Canopy by Hilton Atlanta Midtown

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Fast facts
Check in from | 16:00 |
---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Canopy by Hilton Atlanta Midtown

Canopy by Hilton Atlanta Midtown
Located in Atlanta, 600 metres from High Museum of Art, Canopy By Hilton Atlanta Midtown provides accommodation with free bikes, private parking, a fitness centre and a shared lounge.
Ratings and reviews
Traveller reviews
Comment: 11 Feb 2025
I love Canopy. I love Brina at Canopy in Midtown Atlanta.
Hotel response
Comment: 12 February
Comment: 24 Feb 2025
Please service this room
Hotel response
Comment: 5 March
Comment: 1 Mar 2025
Stayed in: Feb 2025
Comment: 12 Jan 2025
Stayed in: Dec 2024
Comment: 13 Dec 2024
Stayed in: Dec 2024
Poorly Trained Housekepping Staff - Entering Room Against Guest Wishes, on multiple occasions.
It seems that the cleaning staff is poorly trained and does not fully understand the meaning of the " Do Not Disturb " signs, when placed on the exterior doorknob. For the first occurrence during this stay, I was inside of my room working, with the sign on the door, with the room safety latch enabled. The Housekeeper STILL attempted to enter my room, and requested to be let in. I told her " No you may not, read the sign on the door". After this interaction I contacted guest services to request that the Housekeeping Supervisor be alerted to my request and that my room not be serviced/disturbed for the remainder of our stay. The front desk agent was very polite and reassured me that my request would be processed......
The next day I left my room for many hours, with the sign on the exterior door again. I leave this sign on for a few reasons, one being that I have severe dust mite allergies and hypoallergenic items that I do not wish to be affected by unknowing staff.
Upon returning to my room I discovered that not only had the staff REMOVED the sign from my doorknob, but had also serviced my room - therefor completely disregarding my several requests. They literally touched the sign, ignored it, moved it and entered our room anyway.
We complained to guest services, again, and were reassured that it would not happen again. We specifically requested that it be marked and highlighted in the daily log at the front desk and again be brought to the attention of the housekeeping supervisor.
This is our second stay at this location, for business purposes, and we experienced this issue earlier this year as well. Personally, I find this to not be inline with the Hilton Worldwide Standard that assures 100% Satisfaction Guarantee and would like to not return to this property due to this ongoing issue.
Hotel response
Comment: 16 December
Excellent location
1414 W Peachtree St NE, Atlanta, 30309, United States|2.15 km from Georgia Tech Architectural Sculptures
10 things to dowithin 1.23 km
Transportationwithin 5.03 km
Airportwithin 12.14 km
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
English breakfast.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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