Hestia Hotel Europa
Paadi 5, Kesklinn, Tallinn, 10151, Estônia
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Fatos rápidos
Check-in a partir das: | 14:00 |
|---|---|
Check-out até as: | 12:00 |
Café da manhã | Café da manhã disponível |
Animais de estimação | Animais de estimação permitidos por um custo adicional |
Crianças | Crianças são bem-vindas neste hotel |
Comodidades
Mais informações sobre Hestia Hotel Europa
Hestia Hotel Europa
The 4-star Hestia Hotel Europa is situated just 150 metres from the Port of Tallinn. It offers elegant interiors, 2 beauty salons and stylish rooms with free Wi-Fi and a flat-screen TV.
Classificações e avaliações
Avaliações dos viajantes
Comentário: 5 de jun. de 2025
Great visit
Comentário: 12 de abr. de 2025
A room with a view - very good hotel
There’s just a few easily solvable things that would elevate this hotel from ‘good’ to ‘great’. First a four star hotel could do with a better shower/bathroom. I’m never a fan of the hair and body wash - individual shampoo, conditioner, soap would be much better. And the breakfast was really disappointing - why are the soft boiled eggs cold? And the scrambled eggs full of water? The fruit was tinned or not peeled properly, the bacon was like wet ham and none of it tasted very good. Breakfast could to with a complete re-think.
Still this should not detract from what is a very decent hotel in the heart of Tallinn - will absolutely stay again. 3.75/5
Comentário: 20 de mar. de 2025
AD
Comentário: 4 de mar. de 2025
A deeply disappointing experience – avoid this hotel
Our stay at this hotel was one of the worst customer service experiences we have ever had. While the suite itself was beautiful, well-decorated, and functional, we strongly do not recommend staying here.
In what seems unbelievable for a 4-star hotel, a guest threw a bucket of cold water on us from the 3rd floor at 9:15 PM in the middle of February as we were walking back to the hotel for dinner. To make matters worse, they laughed at us afterward.
When we reported the incident to the reception, the staff expressed their sympathy but dismissed the issue, saying they were not responsible for their guests’ behavior. Given the cold, the shock, and the utter lack of concern from the staff, we had no choice but to go back to our room to shower and warm up—missing our dinner entirely.
We raised a formal complaint with hotel management, expecting a reasonable resolution. However, after two days, their response was essentially:
They cannot be held accountable for their guests’ criminal actions.
They are sorry, but not offering us a towel or allowing us to have dinner later was our problem, not theirs.
The reception staff did attempt to identify the room responsible, but that was apparently the extent of their concern.
For a hotel that claims to be of high standard, this level of indifference and lack of responsibility is both shocking and unacceptable. If you expect basic hospitality, guest care, and professionalism, this is not the place for you
FI
Comentário: 18 de fev. de 2025
A rough exterior that hides the gold inside.
Excelente localização
Paadi 5, Kesklinn, Tallinn, 10151, Estônia|A 0,58 km do centro da cidade
10 coisas para fazera 0,89 km
Transportea 1,78 km
Aeroportoa 5,18 km
Check-in e check-out
Check-in a partir das:
14:00
Check-out até as:
12:00
Bom saber
Crianças são bem-vindas neste hotel
de 3 a 5 anos
Grátis
13 anos ou mais
R$ 229 (EUR35) por pessoa/diária
de 6 a 12 anos
R$ 164 (EUR25) por pessoa/diária
Grátis
Animais de estimação permitidos por um custo adicional
Café da manhã disponível
Cardápio do café da manhã
Buffet
Preço do café da manhã
Entre em contato com o hotel para informações sobre preços
Cash