Hotel Imperial
Miguel Lerdo #153, Veracruz, 91700, Mexico
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Fast facts
Check in from: | 15:00 |
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Check out before: | 12:00 |
Amenities
More about Hotel Imperial
Hotel Imperial
Located in Veracruz, within 1.4 km of Regatas Beach and 8.6 km of Castle of San Juan de Ulúa, Hotel Imperial provides accommodation with a bar and as well as free private parking for guests who drive.
Ratings and reviews
Traveller reviews
Comment: 29 Sep 2024
Stayed in: Sep 2024
Stay here! Scottish historical charm in a great location

UK
Comment: 15 Nov 2024
Stayed in: Nov 2024
Closed without warning.
Comment: 14 Sep 2024
Stayed in: Aug 2024
Very disappointing
We were in the area of Durn house at the end of August so we decided to pop in to see if we could resolve the issue.
We were met by a employee of the business and we explained the situation. He then got his fellow employee(he didn't introduce himself or tell us his position)and straight away we got the feeling he didn't want to resolve the situation.
We explained ourselves again and we hoped to get a date booked.
They said that they had a policy of not answering the phone and they hadn't received our several emails.
They then asked us to leave in a very irate manner and take up the problem with Itison!
Consequently we received a refund from Itison and we told them our experience and they would investigate.
We had heard that Durn house was an excellent place to stay in the past but under new management I don't think that's the case now. Very disappointing.
Hotel response
Comment: 15 Sep 2024
Comment: 9 Sep 2024
Stayed in: Sep 2024
Afternoon tea !!
We did arrive a little early and staff apologised for not being ready for us. They had five bookings. The waiter brought our cutlery and napkins which he handled every single part of every item !!
He brought our tea and my daughter who doesn’t take tea wasn’t offered any other drink. We had to ask for water and juice.
Our afternoon tea was brought out and he couldn’t tell us what anything was apart from a crayfish roll. Even upon tasting we couldn’t tell what they were. Everything looked like it had been bought from a local supermarket. They had stuck raspberries on top of the jelly on the iced biscuits. !! It’s nothing like the photographs on the website or Itison. We really expected something special.
We weren’t offered our cocktails !! Again we asked and he said it was pre-made we decided not to bother, so our juice was the replacement for them.
We’ve been to many establishments for an afternoon tea and I can honestly say this was the worst, for food and service.
I did feel for the waiter as he was the only person we saw throughout our time there, so was busy.
They really need to up their game on cleaning too thick cobwebs especially on the inside of the windows.
Hotel response
Comment: 10 Sep 2024
You arrived early to which your table wasn't ready as we were busy, to tuck cutlery into a napkin, you kind of need to touch the cutlery to get it sitting in there neatly... Staff make sure their hands are clean. It was an afternoon tea that was purchased. it's in the name and generally speaking you wouldn't just be offered juice or water, you can ask politely. All our afternoon tea savoury items are made in house, but thanks for the insult... The scones and cakes are bought from a local bakery as we are big on supporting other local businesses and we don't have an inhouse baker. The photographs on itison are stock images which are stated for illustration purposes only... You were in-fact offered your cocktails which I've looked back at CCTV to make sure of and you all said that you were driving and asked if you could get the juice and bottled water free of charge instead, to which we offered. Our afternoon tea has always gone down a treat with many great reviews about them and returning customers, but we can't clearly claim to please all. We'll stick to what we know thanks.
Comment: 1 Sep 2024
Stayed in: Sep 2024
Well Worth A Visit
Hotel response
Comment: 3 Sep 2024
Location
Miguel Lerdo #153, Veracruz, 91700, Mexico|0.69 km from city centre
10 things to dowithin 0.07 km
Airportwithin 7.35 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.