Belvédère Strandhotel
Schachenstrasse 39, Spiez, 3700, Suíça
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Fatos rápidos
Check-in a partir das: | 15:30 |
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Check-out até as: | 11:00 |
Comodidades
Mais informações sobre Belvédère Strandhotel
Belvédère Strandhotel
Belvédère Strandhotel is a 4-star superior hotel in Spiez, right on the shore of Lake Thun. It includes a spa area, an outdoor pool, a private beach, and a gourmet restaurant overlooking the lake.
Classificações e avaliações
Avaliações dos viajantes
Comentário: 16 de mai. de 2025
The bartender of my trust!
Absolutely competent. Expertise, service, advice.
Before dinner and then a good night drink.
In fine weather, of course, on the terrace with the best view of the lake and castle.
Resposta do hotel
Comentário: 12 de jun. de 2025
Auf viele weitere genussvolle Abende mit Aussicht!
Mit besten Grüsen
Ihr Strandhotel Belvédère Team
Comentário: 30 de jun. de 2025
Buyer beware!
As we were checking-in, the front desk agent shocked us by telling us that our two rooms were the only rooms in the entire hotel that did not have A/C. And on top of it, the rooms were located in their conference center level in the basement. Our rooms were the ONLY rooms on that floor - very unsettling. Contrary to the room details on their site, there were also absolutely no views except of tall grass (online it listed the rooms as having spectacular views of the lake). We were told that NO A/C was clearly stated on their site when we booked, which it was NOT as we confirmed. My daughter pulled up the reservation and asked the front desk agent to show us where this information was listed but he was unable to do so and had to admit that he was wrong. We were then promised extra fans, which we did not get and nobody bothered to let us know. The rooms were incredibly hot and stuffy. There were also no screens on the windows and there were bugs in our rooms as a result (as we needed some fresh air in the stifling heat).
No one from hotel management ever contacted us, no one apologized, and no one even so much as addressed the problem in any way. I have been an executive in the Travel & Tourism Industry and I have never witnessed such appalling behavior from a 4-star property. Be aware that this hotel does not operate with integrity. Dining Room staff was helpful and service was good but the food was average at best and the menu limited. Cleaning service was poor - my husband ended up with a wet set of boxers when a cleaning person left a wet cleaning cloth INSIDE the suitcase which was closed. We had also killed a bug on the bathroom floor and it was never mopped up. Given how we were treated, we did not bother to let front desk know - it was clear that nobody cared.
Resposta do hotel
Comentário: 10 de jul. de 2025
The rooms you booked belong to our Lakefront Economy category, which, as indicated on our website, do not include air conditioning. In our reservation system, we only list features that are actually included in a room; any features not listed are simply not part of that room’s equipment. This is a common approach, particularly in Switzerland, where air conditioning is not a standard feature in all hotel rooms.
While this information is shown during the booking process, we fully understand that expectations may differ—especially for guests who are accustomed to A/C as standard. We appreciate your feedback, which helps us further improve how this is communicated.
Regarding your comment about a wet cleaning cloth allegedly found inside a closed suitcase: please be assured that our housekeeping staff are strictly instructed never to open guests’ luggage under any circumstances. Based on our internal review, we must respectfully state that this claim does not reflect the reality of our service standards.
We would also like to clarify that, contrary to what was stated, fans were indeed provided for your rooms. We regret if the number or timing did not fully meet your expectations; however, our records confirm that your request was fulfilled.
Despite the disappointment you experienced, we’re pleased to hear that you found our dining room staff helpful, and we thank you for your candid remarks regarding the food and other elements of your stay. Your feedback has been shared with all relevant departments as part of our ongoing commitment to improvement.
Comentário: 17 de jun. de 2025
Double check before to reserve—bad!
Ready for this….a room air conditioner is considered an option! Travel agent booked a lake view room. Room description does not say it has or does NOT have A/C. You see you need to individual select the other rooms to see if AC is listed. If I was buying a BMW is it reasonable to expect it comes with tires?
My room was 24.7 c. Asked for another room. Front desk was nice enough to accommodate, don’t care about view, being able to sleep is a priority.
This room has AC…amen. Of course both rooms key cards did not work the first time. Had to got back to front desk again.
New room not have a proper mattress, just a hard foam pad.
All they need to do is clearly note on the room description N0 AC.
Manager blamed it on us for not seeing in the description that ac was not listed.
Funny, towels were in the room as it was not listed. Manager elected to hold our meeting in lobby ( not smart). Took everything personal instead of understanding it about the hotel and not him. He did not make this poor decisions.
The he follows me outside with the final bill. I don’t have my luggage, I am getting away from him. He is asking me to pay before I check out! I told him I would pay when checking out. Another manger stepped in and allowed me to continue my walk without paying instantly. Wife wanted breakfast anyway.
Also I think I am on the not allowed list now. Not like I would return to this property
I guess having a disagreement on a significant room feature is unreasonable.
Great view, balance of staff was excellent. Hotel external is very good.
Dead mattress, pillows and special or ac
Not so good.
Resposta do hotel
Comentário: 18 de jun. de 2025
We regret the inconvenience you experienced. We understand that room temperature and comfort are essential to a good night’s sleep. The fact that this was unclear in the booking process is regrettable, and we can absolutely understand your frustration.
Although your reservation came to us via a travel agent and was made for a room category without air conditioning, we do review how this is communicated in booking platforms to ensure it’s clearer in the future.
We’re glad we were able to offer you an alternative room with AC and hope this gesture brought some relief.
We're also sorry that the tone of communication did not leave you feeling respected — that’s never what we want. You deserved to feel welcome and supported, and we regret if we fell short.
Thank you again for your honesty. While we understand your current disappointment, we would truly welcome the opportunity to better your impression of us one day in the future.
Comentário: 6 de jun. de 2025
Unfriendly and not customer and solution oriented
Resposta do hotel
Comentário: 12 de jun. de 2025
Dass wir uns über eine halbe Stunde Zeit genommen haben, um Ihre Anliegen persönlich mit Ihnen zu besprechen, war Ausdruck unseres ehrlichen Bemühens, eine Lösung zu finden und Ihre Zufriedenheit ernst zu nehmen. Es tut uns leid, wenn dieser Einsatz bei Ihnen anders wahrgenommen wurde. Ihr Feedback nehmen wir sehr ernst, und wir hoffen, dass wir bei einer zukünftigen Gelegenheit die Chance erhalten, Sie von unserem Haus und unserem Service zu überzeugen.
Comentário: 12 de mai. de 2025
The ‘Crazy Pear’ mocktail represents Spiez
Resposta do hotel
Comentário: 12 de jun. de 2025
Our team takes great pride in crafting drinks with care and creativity, and it’s fantastic to know that our signature cocktail made such an impression. We’ll be sure to share your kind words with the bar team.
We hope to welcome you back to Spiez again soon for more memorable moments!
Excelente localização
Schachenstrasse 39, Spiez, 3700, Suíça|A 0,87 km do centro da cidade
10 coisas para fazera 1,45 km
Transportea 0,75 km
Check-in e check-out
Check-in a partir das:
15:30
Check-out até as:
11:00
Bom saber
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