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Fatos rápidos

Check-in a partir das:
15:30
Check-out até as:
11:00

Comodidades

Wi-Fi
Estacionamento
Ar-condicionado
Piscina
Academia
Spa

Mais informações sobre Belvédère Strandhotel

Belvédère Strandhotel

Belvédère Strandhotel is a 4-star superior hotel in Spiez, right on the shore of Lake Thun. It includes a spa area, an outdoor pool, a private beach, and a gourmet restaurant overlooking the lake.

Classificações e avaliações

Limpeza4,7
Localização4,7
Serviços4,5
Quartos4,5
Preço4,1
Qualidade do sono4,5

Avaliações dos viajantes

Comentado pelos viajantes
Sozinho

Comentário: 16 de mai. de 2025

The bartender of my trust!

THE expert at the bar at the Hotel Belvedere in Spiez.
Absolutely competent. Expertise, service, advice.
Before dinner and then a good night drink.
In fine weather, of course, on the terrace with the best view of the lake and castle.

Resposta do hotel

Comentário: 12 de jun. de 2025

Herzlichen Dank für Ihre wunderbare Rückmeldung – besonders über unsere Bar! Es freut uns sehr, dass Sie sich bei unserem Barkeeper so gut aufgehoben fühlen und die Drinks sowie die Atmosphäre auf unserer Terrasse geniessen konnten.
Auf viele weitere genussvolle Abende mit Aussicht!
Mit besten Grüsen
Ihr Strandhotel Belvédère Team
Em família

Comentário: 30 de jun. de 2025

Buyer beware!

This was a horrendous experience for our family. My daughter, who had stayed there previously, booked 2 rooms for 2 nights. She had had a decent experience the first time and rebooked for us because it was air conditioned in a nice setting. With a baby in tow and a family accustomed to comfort when traveling to a 4 star hotel, we figured we should try staying here again. HUGE mistake.
As we were checking-in, the front desk agent shocked us by telling us that our two rooms were the only rooms in the entire hotel that did not have A/C. And on top of it, the rooms were located in their conference center level in the basement. Our rooms were the ONLY rooms on that floor - very unsettling. Contrary to the room details on their site, there were also absolutely no views except of tall grass (online it listed the rooms as having spectacular views of the lake). We were told that NO A/C was clearly stated on their site when we booked, which it was NOT as we confirmed. My daughter pulled up the reservation and asked the front desk agent to show us where this information was listed but he was unable to do so and had to admit that he was wrong. We were then promised extra fans, which we did not get and nobody bothered to let us know. The rooms were incredibly hot and stuffy. There were also no screens on the windows and there were bugs in our rooms as a result (as we needed some fresh air in the stifling heat).
No one from hotel management ever contacted us, no one apologized, and no one even so much as addressed the problem in any way. I have been an executive in the Travel & Tourism Industry and I have never witnessed such appalling behavior from a 4-star property. Be aware that this hotel does not operate with integrity. Dining Room staff was helpful and service was good but the food was average at best and the menu limited. Cleaning service was poor - my husband ended up with a wet set of boxers when a cleaning person left a wet cleaning cloth INSIDE the suitcase which was closed. We had also killed a bug on the bathroom floor and it was never mopped up. Given how we were treated, we did not bother to let front desk know - it was clear that nobody cared.

Resposta do hotel

Comentário: 10 de jul. de 2025

Thank you for your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you left with such a negative impression of our property.
The rooms you booked belong to our Lakefront Economy category, which, as indicated on our website, do not include air conditioning. In our reservation system, we only list features that are actually included in a room; any features not listed are simply not part of that room’s equipment. This is a common approach, particularly in Switzerland, where air conditioning is not a standard feature in all hotel rooms.
While this information is shown during the booking process, we fully understand that expectations may differ—especially for guests who are accustomed to A/C as standard. We appreciate your feedback, which helps us further improve how this is communicated.
Regarding your comment about a wet cleaning cloth allegedly found inside a closed suitcase: please be assured that our housekeeping staff are strictly instructed never to open guests’ luggage under any circumstances. Based on our internal review, we must respectfully state that this claim does not reflect the reality of our service standards.
We would also like to clarify that, contrary to what was stated, fans were indeed provided for your rooms. We regret if the number or timing did not fully meet your expectations; however, our records confirm that your request was fulfilled.
Despite the disappointment you experienced, we’re pleased to hear that you found our dining room staff helpful, and we thank you for your candid remarks regarding the food and other elements of your stay. Your feedback has been shared with all relevant departments as part of our ongoing commitment to improvement.
Casal

Comentário: 17 de jun. de 2025

Double check before to reserve—bad!

Should be a 2 star with a warning label!
Ready for this….a room air conditioner is considered an option! Travel agent booked a lake view room. Room description does not say it has or does NOT have A/C. You see you need to individual select the other rooms to see if AC is listed. If I was buying a BMW is it reasonable to expect it comes with tires?
My room was 24.7 c. Asked for another room. Front desk was nice enough to accommodate, don’t care about view, being able to sleep is a priority.
This room has AC…amen. Of course both rooms key cards did not work the first time. Had to got back to front desk again.
New room not have a proper mattress, just a hard foam pad.
All they need to do is clearly note on the room description N0 AC.
Manager blamed it on us for not seeing in the description that ac was not listed.
Funny, towels were in the room as it was not listed. Manager elected to hold our meeting in lobby ( not smart). Took everything personal instead of understanding it about the hotel and not him. He did not make this poor decisions.
The he follows me outside with the final bill. I don’t have my luggage, I am getting away from him. He is asking me to pay before I check out! I told him I would pay when checking out. Another manger stepped in and allowed me to continue my walk without paying instantly. Wife wanted breakfast anyway.
Also I think I am on the not allowed list now. Not like I would return to this property
I guess having a disagreement on a significant room feature is unreasonable.
Great view, balance of staff was excellent. Hotel external is very good.
Dead mattress, pillows and special or ac
Not so good.

Resposta do hotel

Comentário: 18 de jun. de 2025

Thank you for taking the time to share your impressions. We’re truly sorry to hear that your stay with us did not meet your expectations.
We regret the inconvenience you experienced. We understand that room temperature and comfort are essential to a good night’s sleep. The fact that this was unclear in the booking process is regrettable, and we can absolutely understand your frustration.
Although your reservation came to us via a travel agent and was made for a room category without air conditioning, we do review how this is communicated in booking platforms to ensure it’s clearer in the future.
We’re glad we were able to offer you an alternative room with AC and hope this gesture brought some relief.
We're also sorry that the tone of communication did not leave you feeling respected — that’s never what we want. You deserved to feel welcome and supported, and we regret if we fell short.
Thank you again for your honesty. While we understand your current disappointment, we would truly welcome the opportunity to better your impression of us one day in the future.
Casal

Comentário: 6 de jun. de 2025

Unfriendly and not customer and solution oriented

Instead of a room with a lake view, we got a basement room with a view of the front house and the waste containers. An unfriendly director brushed us off with excuses and no attempt was even made to offer us another room. We didn't feel taken seriously. We certainly do not recommend the hotel.

Resposta do hotel

Comentário: 12 de jun. de 2025

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Rückmeldung zu geben. Es tut uns aufrichtig leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach – insbesondere im Hinblick auf die Aussicht Ihres Zimmers. Wir verstehen Ihren Unmut und bedauern sehr, dass wir Ihnen keine andere Zimmerkategorie anbieten konnten. Zum Zeitpunkt Ihres Aufenthaltes war das Hotel vollständig ausgebucht, sodass leider keine Umplatzierung möglich war – auch wenn wir dies sehr gerne ermöglicht hätten.
Dass wir uns über eine halbe Stunde Zeit genommen haben, um Ihre Anliegen persönlich mit Ihnen zu besprechen, war Ausdruck unseres ehrlichen Bemühens, eine Lösung zu finden und Ihre Zufriedenheit ernst zu nehmen. Es tut uns leid, wenn dieser Einsatz bei Ihnen anders wahrgenommen wurde. Ihr Feedback nehmen wir sehr ernst, und wir hoffen, dass wir bei einer zukünftigen Gelegenheit die Chance erhalten, Sie von unserem Haus und unserem Service zu überzeugen.
Casal

Comentário: 12 de mai. de 2025

The ‘Crazy Pear’ mocktail represents Spiez

Amazing cocktails (also mocktails) and warm service! The owner’s signature drink, which won 2nd place in a competition, was full of rich, layered flavors. A true highlight of Spiez – don’t miss Captain’s Bar! It made my honeymoon perfect!!

Resposta do hotel

Comentário: 12 de jun. de 2025

Thank you for your wonderful review! We’re so happy to hear that our ‘Crazy Pear’ mocktail and the experience at Captain’s Bar added something special to your honeymoon — what an honor!
Our team takes great pride in crafting drinks with care and creativity, and it’s fantastic to know that our signature cocktail made such an impression. We’ll be sure to share your kind words with the bar team.
We hope to welcome you back to Spiez again soon for more memorable moments!

Excelente localização

4,7

Schachenstrasse 39, Spiez, 3700, Suíça|A 0,87 km do centro da cidade

10 coisas para fazera 1,45 km

Transportea 0,75 km

Check-in e check-out

Check-in a partir das:

15:30

Check-out até as:

11:00

Bom saber

Camas extras

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Berço

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Informações importantes sobre o hotel
Por favor, informe Belvédère Strandhotel com antecedência sobre seu horário previsto de chegada. Para tanto, você pode utilizar o campo de Pedidos Especiais ao fazer a reserva ou entrar em contato diretamente com a propriedade usando os dados informados na sua confirmação de reserva. Você deve apresentar um documento de identidade válido com foto e um cartão de crédito no momento do check-in. Por favor, observe que Pedidos Especiais estão sujeitos a disponibilidade, e custos adicionais podem ser aplicados. Please note that if you want to dine in the restaurant, it is recommended to reserve a table in advance. When booking 5 rooms or more, different policies and additional supplements may apply.

Belvédère Strandhotel: perguntas frequentes

Sim, o Belvédère Strandhotel tem restaurante.
No Belvédère Strandhotel, você pode fazer o check-in a partir das 15:30 e precisa fazer o check-out antes das 11:00.
Sim, há estacionamento disponível no Belvédère Strandhotel.
O Belvédère Strandhotel está a 0.9 km de distância do centro da cidade de Spiez.
O Belvédère Strandhotel está em Spiez, Suíça e está a 0.9 km de distância do centro da cidade de Spiez.