Tuana Hotels Casa Del Sol
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Fatos rápidos
Check-in a partir das | 14:00 |
|---|---|
Check-out até | 12:00 |
Café da manhã | Café da manhã disponível |
Animais de estimação | Animais de estimação não são permitidos |
Crianças | Crianças são bem-vindas neste hotel |
Comodidades
Wi-Fi
Estacionamento
Ar-condicionado
Piscina
Spa
Recepção 24 horas
Mais informações sobre Tuana Hotels Casa Del Sol
Tuana Hotels Casa Del Sol
Tuana Hotels Casa Del Sol fornece acomodação com piscina ao ar livre, estacionamento privativo grátis, jardim e terraço em Praia de Kata. Kata Beach fica a 6 minutos a pé de distância.
Classificações e avaliações
Limpeza4,0
Localização4,0
Serviços4,0
Quartos4,0
Preço4,0
Qualidade do sono4,0
Avaliações dos viajantes
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Comentado pelos viajantes
Em família
Comentário: 7 de abr. de 2025
This was our second stay at this hotel with my family, and once again, everything was excellent! The reception staff were incredibly welcoming and friendly, making us feel right at home. We were pleasantly surprised when they upgraded our room at no extra cost – such a thoughtful gesture!
The room was spacious, spotless, and had a large balcony with a beautiful pool view, which made our stay even more special. I especially loved starting my mornings there with a cup of coffee – so peaceful and relaxing.
The location is perfect too – just a short 6-7-minute walk to Kata Beach, with restaurants, a 7/11, and currency exchange nearby.
We truly enjoyed our time here and will definitely recommend this hotel to our friends. Looking forward to our next stay!
The room was spacious, spotless, and had a large balcony with a beautiful pool view, which made our stay even more special. I especially loved starting my mornings there with a cup of coffee – so peaceful and relaxing.
The location is perfect too – just a short 6-7-minute walk to Kata Beach, with restaurants, a 7/11, and currency exchange nearby.
We truly enjoyed our time here and will definitely recommend this hotel to our friends. Looking forward to our next stay!
Em família
Comentário: 14 de ago. de 2024
1. The hotel staff is very low-key. We paid everything in advance and checked everything with the Chinese C-TRIP, who refused to listen to us and refused to listen, just told us to contact C-TRIP if they were paying extra rationally. After a lengthy explanation, the staff only admitted their mistake and offered no apology. It really hurt my feelings and made me a poor hotel. 2. The hotel was very old and had no cleaning or maintenance. Also, we asked for mosquito repellents because there were so many mosquitoes that we could not provide them at the hotel and, despite the fact that it was very late at night, all they had to do was take care of themselves. Our children suffered from mosquitoes all night. It was a poor hotel that provided very bad memories from the first night of the Phuket trip. I hope there will be no more victims by referring to my review. Finally, I suggest that C-TRIP, which does not take any care of anything and is only concerned with the import of intermediate fees, also reflects on itself and grows up to be a company that cares more about customers. This hotel is trash!!!
1. 酒店的服务员态度很恶劣。 我们用中国C-TRIP提前支付了所有费用,并全部进行了确认,但酒店职员不听我们的话,也不想听,只是通知C-TRIP是否支付追加费用。 后来经过长时间的解释，酒店职员只是承认了自己的失误，没有做出任何道歉。 真的很不高兴，是劣质的酒店。 2. 酒店很老旧，也没有打扫管理。 另外,由于蚊子非常多,所以要求了驱蚊剂,但酒店无法提供,只是回答说,即使很晚(12:00),也要由个人自行解决。 我们的孩子们整晚都被蚊子折磨着。 从普吉岛旅游的第一晚开始，这里就是一家提供美好回忆的劣质酒店。 请参考我的评论，希望不要再出现更多的受害者。 最后,建议不进行任何管理,只关心中间手续费收入的C-TRIP也反省,成长为更真心为顾客着想的公司。 这家酒店真是垃圾！！！
1. 호텔 복무원의 태도가 아주 저질 입니다. 우리는 중국 C-TRIP으로 모든비용을 사전에 지불하고 모두 다 확인을 하였는데, 호텔 직원들은 우리의 말을 듣지도 읺고, 들을려 하지도 않고 그저 알방적으로 추가비용을 지급하던지 C-TRIP에 연락을 하라고만 했었습니다. 나중에 긴 해명 끝에 호텔직원은 본인들의 실수를 인정만 했을뿐 어떠한 사과도 하지 않았습니다. 정말 기분이 상했고 저질의 호텔 입니다. 2. 호텔이 아주 노후 되었고, 청소 및 관리도 안되어있었습니다. 또한 모기가 아주 많아서 모기약을 요청하였으나, 호텔에서 제공은 불가하고, 아주늦은밤(12:00) 에도 불구하고 개인이 알아서 해결해야 된다는 답변뿐이었습니다. 저희 아이들은 밤새 모기에 시달렸습니다. 푸켓여행의 첫날밤 부터 아주 나쁜 추억을 제공한 저질의 호텔이었습니다. 제 리뷰를 참조하여 더이상의 추가 피해자가 발생 하지 않았으면 합니다. 끝으로 어떠한 관리도 하지 않고 단지 중간 수수료 수입에만 관심있는 C-TRIP또한 반성하고 보다더 고객을 진심으로 생각하는 회사로 성장하길 건의 합니다. 이 호텔은 정말 쓰레기 입니다!!!
1. 酒店的服务员态度很恶劣。 我们用中国C-TRIP提前支付了所有费用,并全部进行了确认,但酒店职员不听我们的话,也不想听,只是通知C-TRIP是否支付追加费用。 后来经过长时间的解释，酒店职员只是承认了自己的失误，没有做出任何道歉。 真的很不高兴，是劣质的酒店。 2. 酒店很老旧，也没有打扫管理。 另外,由于蚊子非常多,所以要求了驱蚊剂,但酒店无法提供,只是回答说,即使很晚(12:00),也要由个人自行解决。 我们的孩子们整晚都被蚊子折磨着。 从普吉岛旅游的第一晚开始，这里就是一家提供美好回忆的劣质酒店。 请参考我的评论，希望不要再出现更多的受害者。 最后,建议不进行任何管理,只关心中间手续费收入的C-TRIP也反省,成长为更真心为顾客着想的公司。 这家酒店真是垃圾！！！
1. 호텔 복무원의 태도가 아주 저질 입니다. 우리는 중국 C-TRIP으로 모든비용을 사전에 지불하고 모두 다 확인을 하였는데, 호텔 직원들은 우리의 말을 듣지도 읺고, 들을려 하지도 않고 그저 알방적으로 추가비용을 지급하던지 C-TRIP에 연락을 하라고만 했었습니다. 나중에 긴 해명 끝에 호텔직원은 본인들의 실수를 인정만 했을뿐 어떠한 사과도 하지 않았습니다. 정말 기분이 상했고 저질의 호텔 입니다. 2. 호텔이 아주 노후 되었고, 청소 및 관리도 안되어있었습니다. 또한 모기가 아주 많아서 모기약을 요청하였으나, 호텔에서 제공은 불가하고, 아주늦은밤(12:00) 에도 불구하고 개인이 알아서 해결해야 된다는 답변뿐이었습니다. 저희 아이들은 밤새 모기에 시달렸습니다. 푸켓여행의 첫날밤 부터 아주 나쁜 추억을 제공한 저질의 호텔이었습니다. 제 리뷰를 참조하여 더이상의 추가 피해자가 발생 하지 않았으면 합니다. 끝으로 어떠한 관리도 하지 않고 단지 중간 수수료 수입에만 관심있는 C-TRIP또한 반성하고 보다더 고객을 진심으로 생각하는 회사로 성장하길 건의 합니다. 이 호텔은 정말 쓰레기 입니다!!!
Resposta do hotel
Comentário: 23 de outubro
Dear Guest, Please accept our heartfelt apologies for any disruption this may have caused to your experience. We understand that your satisfaction is paramount and we are dedicated to making the necessary changes to ensure a more positive and enjoyable stay for all our guests. Sincerely...
Em família
Comentário: 8 de fev. de 2025
Good: Pools, location
Bad: This place feels like a budget airline. From the moment we arrived, it felt like they were searching for fees. Security deposit, room card deposit, Even though we purchased a 3 bed suite, we had to pay an extra daily fee for our daughter to stay with us. We had to call them when we wanted a third towel or a third water bottle. The real problem, however, was when they claimed we stained a towel with some mysterious yellow dots and they were going to charge another 500 fee. We discovered this had happened to at least one other resident as well and others had complained of similar shadiness on other sites. I asked what made them think the yellow dot towel came from our room and they said the cleaners take photos as they collect the towels. My wife happened to be in the room when the cleaning ladies allegedly found and documented the towel, but it didn’t happen as they claimed. I also went a little overboard as a detective and studied the cleaning lady’s movements at other rooms and verified the process they claimed wasn’t true. We didn’t use the towel beyond drying off in the bathroom and I can’t fathom anyway that stain could have occurred from our use. The manager always seemed to conveniently be away when we requested to speak with him.
If they had actually found a stained towel in our room with my wife laying right there watching, it would have been the logical time to provide evidence. Unfortunately they waited 6 hours and sent a bill with a photo of some random towel with a yellow spot that had no connection with our room. Although the staff were aware of the situation and failed to provide meaningful evidence of the claim, we were still forced to pay. Perhaps they made a mistake and put the wrong room number, perhaps it is some money making scam. Regardless, I wasted multiple hours of vacation time and endured a great deal of stress trying to deal with this injustice and I hope no other customers experience the same.
Note: Trip.com was amazing in this and I am continuously impressed by their great customer service
Bad: This place feels like a budget airline. From the moment we arrived, it felt like they were searching for fees. Security deposit, room card deposit, Even though we purchased a 3 bed suite, we had to pay an extra daily fee for our daughter to stay with us. We had to call them when we wanted a third towel or a third water bottle. The real problem, however, was when they claimed we stained a towel with some mysterious yellow dots and they were going to charge another 500 fee. We discovered this had happened to at least one other resident as well and others had complained of similar shadiness on other sites. I asked what made them think the yellow dot towel came from our room and they said the cleaners take photos as they collect the towels. My wife happened to be in the room when the cleaning ladies allegedly found and documented the towel, but it didn’t happen as they claimed. I also went a little overboard as a detective and studied the cleaning lady’s movements at other rooms and verified the process they claimed wasn’t true. We didn’t use the towel beyond drying off in the bathroom and I can’t fathom anyway that stain could have occurred from our use. The manager always seemed to conveniently be away when we requested to speak with him.
If they had actually found a stained towel in our room with my wife laying right there watching, it would have been the logical time to provide evidence. Unfortunately they waited 6 hours and sent a bill with a photo of some random towel with a yellow spot that had no connection with our room. Although the staff were aware of the situation and failed to provide meaningful evidence of the claim, we were still forced to pay. Perhaps they made a mistake and put the wrong room number, perhaps it is some money making scam. Regardless, I wasted multiple hours of vacation time and endured a great deal of stress trying to deal with this injustice and I hope no other customers experience the same.
Note: Trip.com was amazing in this and I am continuously impressed by their great customer service
Resposta do hotel
Comentário: 14 de fevereiro
Thank you for your detailed feedback. We sincerely apologize for the negative experience you had during your stay. This is certainly not the standard of service we aim to provide, and we understand your frustration with the towel situation. Your comments have been shared with our management team to investigate further. We truly appreciate you bringing this to our attention, and we will work to improve our processes to prevent any future misunderstandings. We are also glad to hear that Trip.com was helpful in resolving the issue. Thank you for your patience.
Em família
Comentário: 6 de fev. de 2025
Tuana has a great location and amazing amenities for families. We enjoyed our week long stay there and will recommend the hotel.
Resposta do hotel
Comentário: 14 de fevereiro
Thank you for your kind words! We're delighted to hear that you had a great experience with us. We hope to welcome you back soon!
Em família
Comentário: 11 de jan. de 2025
Very cool hotel with possibility use pool just from your suite (if you live on first floor). Good breakfast, good location near Kata beach.
Resposta do hotel
Comentário: 23 de janeiro
Warm greetings from Tuana Hotels Casa Del Sol. Thank you very much for staying with us during your recent visit to Phuket. We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them. Once again thank you for your compliments and we look forward to welcoming you back soon. Sincerely...
Ótima localização
R892+5J6, Karon, Phuket, 83100, Tailândia|A 2,19 km de Thavorn Palm Beach pet zoo
10 coisas para fazera 1,79 km
2,18 km
1,96 km
2,52 km
Transportea 4,78 km
4,78 km
Aeroportoa 32,65 km
32,65 km
Check-in e check-out
Check-in a partir das:
14:00
Check-out até as:
12:00
Bom saber
Crianças são bem-vindas neste hotel
3 anos ou mais
20.0% do valor total do quarto
2 anos ou menos
Grátis
2 anos ou menos
Grátis
Animais de estimação não são permitidos
Café da manhã disponível
Cardápio do café da manhã
Buffet
Opções de café da manhã
Café da manhã continental
Preço do café da manhã
R$ 61 (≈THB 350)/pessoa
Você deve apresentar um documento de identidade válido com foto e um cartão de crédito no momento do check-in. Por favor, observe que Pedidos Especiais estão sujeitos a disponibilidade, e custos adicionais podem ser aplicados. Hóspedes menores de 18 anos só podem fazer check-in se estiverem acompanhados de ao menos um dos pais ou responsáveis. A damage deposit of THB 3000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
It is prohibited to bring durian to the hotel.
Este hotel aceita as seguintes formas de pagamento:
Tuana Hotels Casa Del Sol: perguntas frequentes
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